Frequently Asked Questions
Everything you need to know about shopping with Laneway The Label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days. Please allow 24-48 hours for our team to process your order.
What is your return policy?
We accept returns for store credit or exchange within 14 days of delivery. All items must be in original condition with tags attached and no signs of wear.
How do I know which size to choose?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for our tailored pieces or checking the specific garment measurements provided.
Do you offer international shipping?
Yes, Laneway The Label ships worldwide. International delivery times vary by location, typically ranging from 7-14 business days depending on the selected service.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Afterpay and Klarna to make your shopping experience seamless.
How should I care for my Laneway garments?
To ensure longevity, we recommend a cold hand wash or a delicate machine cycle in a laundry bag. Always air dry in the shade and avoid harsh chemicals.